FREQUENTLY ASKED QUESTIONS
Q: How long does it take before I receive my order?
A: It takes approximately 2 to 4 weeks to receive your order.
Q: What payment method do I use?
A: We accept certified check, money order or Visa, Master Card and Discover.
Q: What is your product made of?
A: Our products are made from ¼” red oak lumber. All edges are sanded to prevent splintering and splitting.
Q: Does your product come with a warranty?
A: Yes, our product comes with a 30 day warranty.
Q: Does your product come with a customer guarantee?
A: Yes, if you are not completely satisfied with our product, return it within 7 days and receive a full refund, excluding shipping and handling charges.
Q: Do you manufacture custom work?
A: Yes, we can produce work from a picture. Picture must include a specified size. Pricing on all custom work varies with the amount of detail that goes into making the product.
Q: Do you offer volume discounts?
A: Yes, we offer discounts on volume for like items. Please contact us for more information.
Q: What are the shipping costs?
A: Shipping costs will be according to your zip code and will be added to the final price.
Q: Do you offer a line of credit?
A: Yes, we offer terms for qualified wholesale customers.
Q: Do you offer delivery?
A: Yes, we offer delivery at no cost within a 50 mile radius from our office located in Moberly, Missouri.
Q. Do you offer expedited shipping?
A. Yes, for an additional cost. Please inquire for details (based on location)
Q. What method do you use to ship products?
A. We use UPS and USPS
Q. I have a neat idea for a product for you! What do I do?
A. We LOVE your ideas! Just drop us a line at: genuinelyjanestudios@gmail.com
Q. I love how my project came out that I made with a Genuinely Jane Studios product. Can I share?
A. Absolutely! We’d love to see it! Send us the photo, your name and e-mail to: genuinelyjanestudios@gmail.com and we’ll post it to our Inspiration Station page for everyone to be inspired by!
